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Delivery | Terms & Conditions

  Butterfly Delivery & Payment Information - Butterfly Terms & conditions 

  Shopping With Us 

To place an order, simply click on the image or item title to view the full item description and add your selected item to your basket. Once your shopping is complete you then proceed to checkout. Payment can be either by PayPal, Google Checkout, UK Postal Order or UK Cheque which will need to clear before goods are posted. You do not have to be a member or account with PayPal or Google Payments in order to use the service.

  Payment Information  

PAY PAL PAY PAL Payments By Credit Card

For your security, electronic payments to Butterfly are accepted through PayPal's secure on-line payment system. PayPal is the most popular and safest credit card processing system available trusted by over 200 million people around the world! All major credit cards and debit cards, as well as PayPal direct payments, are accepted. Your credit card information is kept confidential by PayPal, and is not shared with any merchants including Butterfly.

For users new to PayPal, signing up for a PayPal account is entirely optional. This means you can quickly complete your payment, and then decide whether to save your information in a PayPal account for future use. If you have a PayPal account already, you of course can log in to the account to complete payment.

PayPal uses the latest technology for security and for fraud prevention -- making your payment safe. For your privacy, we do not have access to any financial information entered with PayPal.

At checkout, on selecting PAY PAL as your preferred payment and clicking 'Complete Your Order - Continue To Secure Online Payments' you will be automatically transferred to PayPal's secure payment area to enter payment information and then returned to this site after your payment is accepted. PayPal sends our checkout system immediate confirmation of the transaction.

*If you experience any problems at checkout  to complete your order payment via PAY PAL please contact us and we can arrange to process your order and complete payment.

GOOGLE CHECKOUT GOOGLE CHECKOUT 

For your security, electronic payments to Butterfly are accepted through GOOGLE CHECKOUT's secure on-line payments.  All major credit cards and debit cards, as well as GOOGLE CHECKOUT direct payments, are accepted. Your credit card information is kept confidential by GOOGLE, and is not shared with any merchants including Butterfly.

For users new to GOOGLE, signing up for a GOOGLE account is entirely optional. This means you can quickly complete your payment, and then decide whether to save your information in a GOOGLE account for future use. If you have a GOOGLE account already, you of course can log in to the account to complete payment.

At checkout, on selecting GOOGLE CHECKOUT as your preferred payment and clicking 'Complete Your Order - Continue To Secure Online Payments'  you will be automatically transferred to GOOGLE's secure online payment area to enter payment information and complete your purchases on BUTTERFLY.

 

*If you experience any problems at checkout  to complete your order payment via GOOGLE CHECKOUT please contact us and we can arrange to process your order and complete payment.

 

Payments By Cheque Or Postal Orders

Butterfly also accepts payments made in GBP by cheques and postal orders. This option can be selected at the checkout area once you have finished shopping. If you prefer to use this method, please make payable to Butterfly and post to:

Butterfly
32 Tansley Road
Chesterfield
Derbyshire
S42 5JZ

  Postage and Packaging 

We calculate the weight of your order and you pay a price for that weight bracket. This calculation is in line with current Royal Mail postal charges. All downloadable items are free delivery.

  Delivery Information 

Deliveries are usually sent out by Royal Mail. We aim to dispatch all orders within 5 working days. On occasion this may be delayed due to unforeseen circumstances beyond our control - for example Bank Holidays and the Christmas period.  We will endeavour to despatch all paid orders prior to or on the last postal day on such occasions. However, we will contact you by email if we are aware of this prior to dispatch.

  Order Status 

We will email you when your order has been despatched, but additionally you can track the status of your order by logging into your members area and clicking on 'Orders'. Your placed orders will be available to view and you will also have the current assigned status against each one. The meaning of each status is described below:

Pending - Your order has been successfully placed and is awaiting payment
Processing - The payment for your order has been received and your order is being processed
Picking - Your order has been processed and your goods are being packed
Despatched - Your order has been despatched and should be with you within the next two working days
Cancelled - Either payment for your order has not been received within a reasonable time and it has now been cancelled by us, or you have informed us that you no longer wish to continue with your order

Digital Download Order Status:

Pending - Your order has been successfully placed and is awaiting payment
Processing - The payment for your order has been received and your download is now available in your members area
Despatched - Your item has been successfully downloaded according to our records and your order is now complete
Cancelled - Either payment for your order has not been received within a reasonable time and it has now been cancelled by us, or you have informed us that you no longer wish to continue with your order

  Data Protection 

The Data Protection Act dictates that we must protect your account information against unauthorized access or release. We will not give, sell, rent, or loan any identifiable personal information to any third party, unless you have authorized us to or we are legally required to do so.

  Returns Policy   

Unwanted goods
Under UK law you are entitled to a "cooling off" period after placing your order. You may cancel your order without giving a reason and return your goods within 7 working days following the day of receipt for a full refund of all charges other than postage. Goods must be returned as new and unused.
The cost of and safe return of the goods is the responsibility of the customer. You are advised to obtain a proof of postage from the post office. We are not responsible for the loss of any items during transit for any returned items.

Faulty goods
In the unfortunate event of any faulty goods being received, please contact us immediately to arrange the return of the goods. They must be returned within 14 days of receipt. Any reasonable postage costs incurred in the return of faulty goods will be refunded. We cannot be held liable for goods lost in transit whilst being returned to us, in this event you must obtain compensation from the postal service involved. We recommend that goods are returned by Recorded Delivery to ensure signed receipt.
This does not affect your statutory rights.

  Accuracy   

ButterflyUK have used reasonable care and skill in compiling the content of this site and we accept no responsibility or liability for any inaccuracy, errors and omissions. We also accept no responsibility or liability for any damage or injury to persons or property arising from the use of any instructions.

  Copyright   

All original content and images on this web site are protected by copyright. They may not be used in whole or part without prior written consent of ButterflyUK.

  Digital Downloads    

We offer free and purchasable digital downloads online at ButterflyUK.co.uk. By accepting to download these items you assume total responsibility in doing so.

Downloadable items are only available in PDF format which, upon receiving cleared payment will be available to download in your members area. If you are paying by PayPal you will be forwarded back to this site where your download will be immediately available. Download links will automatically expire after 3 days so remember to click "Save to my Computer" when prompted. The file will then be available to open from your saved area on your PC.


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